Grad Paint Splash 20oz Tumbler

SHIPPING POLICY AND PROCESSING TIME

We do our best to make sure that your orders are processed in an efficient and timely fashion within 7-10 business days normal processing time.  During busy Holidays the time frame may be 7-14 business days.  Please ensure that you provide the correct address before checkout to avoid any delays or issues with your order. You can select shipping options at checkout.

You will receive a confirmation email or text (according to the option of contact you select,) within about 15 minutes after submitting your order to let you know that we have received your order. The confirmation notification will state that you will receive your mock up for approval or edits within 2 hours. (The mock up information applies to custom and personalized products.)

Once the mockup is sent, you will be allowed 2 edits. You have 24 hours to review and approve or request changes. If we do not hear from you within this time period, you will receive a reminder email. The reminder email will grant you 1 hour to respond. If we do not receive a response your order will be canceled.

After you respond to the mock up email, giving us approval, we will send your order to production.

When your order has shipped, you will receive an email or text (according to the option of contact you select,) with a tracking number.

Our delivery times are estimated in business days only and are not guaranteed.  (this does not include weekends/holidays.) Once the orders are sent to our shipping provider, USPS or UPS, arrival times are out of our control and in the hands of the shipping service that has been selected.

Shipping for Large Items in Your Order

Please note that due to the size and special handling requirements, large items such as banners, yard signs, and backdrops will be shipped separately from other items in your order. This approach allows us to ensure that all your items arrive safely and in the best condition.

Here's what this means for your order:

• Separate Shipments: You will receive separate packages for these large items. Each shipment will have its own tracking information, which we will provide as soon as they are dispatched.
• No Delay on Small Items: Smaller items in your order will not be delayed. They will be shipped promptly, allowing you to receive them as soon as possible.
• Tracking and Notifications: For every shipment, including your large items, you will receive an email notification with tracking details. This will allow you to monitor the delivery progress directly.

Handcrafted Pillowcases

We're proud to let you know that our handmade custom satin pillowcases are crafted with care right here in Las Vegas. Each pillowcase is meticulously cut and sewn together, featuring an invisible zipper for a seamless look and feel, ensuring you receive a product of the highest quality.

Due to the bespoke nature of these pillowcases, crafting them to meet our standards of quality takes a bit more time. As such, your custom satin pillowcase may ship a few days after your other items. Our intention is to get your other items to you as swiftly as possible, without delaying your entire order.

We appreciate your understanding and patience, knowing that something special is being made just for you. Should you have any questions or need further assistance, please don't hesitate to contact us.

Thank you for supporting our dedication to craftsmanship and quality.

We understand the importance of timely and secure delivery for all your items, and we're committed to providing updates throughout the shipping process. Should you have any questions or need further assistance, please feel free to contact our customer service team.

Sterling 8 Designs, LLC is not held responsible for:

• Mistakes made by USPS or UPS
• Shipping time
• Loss of packages
• Wrong addresses and names given by customers
• Damage to orders by postal service
• Delays in shipping
• Stolen packages after delivery

If you have a specific question with respect to your shipment, please contact us at info@sterling8designs.com and provide your order number.

Answers to FAQ

Placing An Order

Personalized or Custom Items

You only need to fill out the online order form 1 time unless the order is for a different individual. If you want to add other items to your order you only need to select from the drop down menu, “filled out form,” and then you can move forward with your order according to what applies to the items with the following steps:

1. Select Size
2. Select Style
3. Fill Out Name
4. Class year
5. Class Colors
6. Name of School (optional)
7. Mascot/Logo Image File
8. Image Upload 1 (if you have more images continue upload in order.
9. Add to cart

1. Select Size
2. Select Style
3. Select and options if applicable
4. Add to cart

Can I Update My Order?

We do our best to make sure that your orders are processed in an efficient and timely fashion and ready to ship as soon as possible. As long as no major changes need to be made such as changing images for a personalized or custom order, we may be able to update your order as long as it has not shipped. But please contact right away if you need to update.

Can I Cancel My Order?

If you cancel your personalized or custom order within 48 hours of submitting your order, a $20 dollar fee will be applied to your order and you will be refunded for the difference.
For non personalized or custom orders, as long as your order has not been shipped we can cancel your order. Please contact us right away if you need to cancel.

What Is My Order Status?

You will receive a confirmation email or text (according to the option of contact you select,) within about 15 minutes after submitting your order to let you know that we have received your order. Your order number will be on that email. The confirmation notification will state that you will receive your mock up for approval or edits within 2 hours. (The mock up information applies to custom and personalized products.) Your order can take 7-10 business days to be processed. A friendly reminder that business days do not count as holidays and or weekends.
If you do not receive an order confirmation after placing an order, contact info@sterling8designs to verify your email address and take a peek to make sure your confirmation did not go to spam.

Where Can I Find My Order Number?

If you have a Sterling 8 Designs account, simply log in and select “My Orders” in the drop-down menu. There, you will find the order number. If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.

With every order we send an order confirmation email, which is sent to the same email used to make the purchase. Your order number is included with the confirmation email. Be sure to check all inboxes as it can make its way to the spam folder.


How Can I Track My Order?

Tracking numbers are automatically sent as soon as your order is packed! This notifies the courier that your package is ready to be picked up. Once the courier picks up the package and scans it into the system, the tracking number will show the information about your order. If the order was packaged on the weekend, it will be updated the next available business day!

Special Shipping Arrangements for Large Items in Your Order

Please note that due to the size and special handling requirements, large items such as banners, yard signs, and backdrops will be shipped separately from other items in your order. This approach allows us to ensure that all your items arrive safely and in the best condition.

Here's what this means for your order:

• Separate Shipments: You will receive separate packages for these large items. Each shipment will have its own tracking information, which we will provide as soon as they are dispatched.
• No Delay on Small Items: Smaller items in your order will not be delayed. They will be shipped promptly, allowing you to receive them as soon as possible.
• Tracking and Notifications: For every shipment, including your large items, you will receive an email notification with tracking details. This will allow you to monitor the delivery progress directly.

Handcrafted Pillowcases

We're proud to let you know that our handmade custom satin pillowcases are crafted with care right here in Las Vegas. Each pillowcase is meticulously cut and sewn together, featuring an invisible zipper for a seamless look and feel, ensuring you receive a product of the highest quality.

Due to the bespoke nature of these pillowcases, crafting them to meet our standards of quality takes a bit more time. As such, it's possible that your custom satin pillowcase may ship a few days after your other items. Our intention is to get your other items to you as swiftly as possible, without delaying your entire order.

We appreciate your understanding and patience, knowing that something special is being made just for you. Should you have any questions or need further assistance, please don't hesitate to contact us.

We understand the importance of timely and secure delivery for all your items, and we're committed to providing updates throughout the shipping process. Should you have any questions or need further assistance, please feel free to contact us at info@sterling8designs.com