Refund and Cancelation Policy

REFUND AND CANCELATION POLICY

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind all of our custom, personalized, and handmade items that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.

CANCELATION: If you cancel your personalized or custom order within 48 hours of submitting your order, a $20 dollar fee will be applied to your order and you will be refunded for the difference.

RETURNS: We do not accept returns on custom, personalized, or digital products, but if you have any problem with your items, please contact us at info@sterling8designs.com to open up a conversation on how we may address your concern. We are always happy to help!

If you received a mockup of your product prior to shipping and approved your product, there will be a $20 replacement fee plus the cost of shipping. You must contact us within 7 days of notification of your product(s) and provide visual confirmation via photo that your product(s) was not as described or expected.

If your request is accepted you will need to return the product(s). You are responsible for all the shipping costs of the return or exchanges. Once we received the product(s) and any fees if applicable, we will process the return or exchange and ship it within 3 to 5 business days.

To start this process please contact us info@sterling8designs.com

EXCHANGES: We do not accept exchanges for custom or personalized orders.

OTHER ITEM RETURNS, EXCHANGES, CANCELATIONS FOR NON PERSONALIZED OR CUSTOM ITEMS:

CANCELATION: You can cancel your NON custom or personalized items(a) as long as you do it before it is shipped.

We do our best to make sure that your orders are processed in an efficient and timely fashion; therefore, if your order is processed and shipped we cannot cancel.

Please double check your name and shipping address before you submit your order. If you find that you have mad a mistake please contact us immediately so we can catch your order before it is shipped. We are not responsible for your inputing the wrong name or shipping address.

We have a 7-day replacement or return policy which means within 7  days of your notified delivery date you can request a replacement or a return authorization number for NON custom or personalized products. You will be required to provide photos of any defect or damage. If your request is accepted you will need to return the product(s). You are responsible for all the shipping costs of the return or exchanges. Once we received the product(s) and any fees if applicable, we will process the return or exchange and ship it within 3 to 5 business days. If this is for a return please allow up to 10 business days for the refund to be applied back to the original form of payment.

To start this process please contact us info@sterling8designs.com

CLOTHING EXCHANGES OR RETURNS: Exchanges or Returns are only accepted for unworn, non-damaged apparel. If the item we receive is damaged; ie, makeup stains, deodorant stain, or laundering, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the exchange.

DEFECTS: We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. Please inspect your order upon reception and contact us immediately if you feel you have received the wrong item, a defective or damaged product, please contact us at info@sterling8designs.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.

OTHER NON-RETURNABLE ITEMS: Unfortunately we do not accept returns on gifts cards or products on sale.

RETURN POLICY FOR IN-PERSON PURCHASES:

Thank you for supporting us! Please note that all items, products, or services purchased in person at events such as pop-up shops, school events, social events, or corporate events are considered final sales. We do not accept returns or exchanges for these purchases. This policy ensures fairness and transparency for all customers, especially in the dynamic nature of event-based sales.

IN-PERSON BOOKING AND RESERVATION POLICY:

Thank you for choosing us to be part of your special event! For in-person bookings or reservations of packages for events such as graduations, birthdays, anniversaries, baby showers, or any other event where customization or personalization is involved, we offer a 48-hour cancellation window.

  • If you cancel within 48 hours of placing your in-person booking or reservation, you will receive a full refund of the deposit.
  • After the 48-hour window, deposits become non-refundable.

We appreciate your understanding and look forward to making your event memorable!